Country: Egypt
Industry: Chartered Accountants & Consultants , Member Firm of Alliott Global Alliance
Main Apps:Full ERP
Number of Odoo Users: 12
Odoo Customer Success Manager: Amir Mourad
Odoo Implementing Consultants:CDS Solutions
In the competitive world of tax and accounting, efficiency and clarity are paramount. Essam Osman's group, a Chartered Accountants & Consultants and auditing firm founded in 1994, has evolved and diversified, serving clients both locally and internationally. Yet, the path to streamlined operations was not without its challenges.
The Challenge: Prior to adopting Odoo, EO group struggled with maintaining a complete and accessible database—an effort that took them about two years to establish manually. Communication within the firm was fragmented, often relayed through inefficient means like social media platforms, including a WhatsApp group for internal task assignments. This method led to delays and potential errors—a critical issue for any firm handling sensitive financial information.
The Turning Point: The need for sustainability and continuity, especially in the absence of key individuals, was a major concern for the firm. The goal was to reduce reliance on human effort by up to 70%, and potentially even 80% with further system enhancements, without replacing the valuable human element of their operations.
Odoo’s Impact: Implementing Odoo’s ERP system transformed the firm’s internal processes dramatically. It provided a robust framework that supported not only the organization of work and documents but also improved the efficiency and quality of the staff's output. Most importantly, it offered sustainability and continuity for the company's future, even beyond the tenure of current employees.
Client Relations and Growth: With Odoo, the firm now allows clients to access the system and monitor their cases directly, which has greatly increased trust and reduced the need for constant manual updates via phone or reports. This shift has not only streamlined operations but also piqued client interest in Odoo itself, especially since EO group is a certified Odoo auditor. Since implementing Odoo, the firm has seen a 40% increase in its client base and an 80% reduction in operational efforts.
For EO group, Odoo has been more than just a software solution—it has been a transformative force. With over 30 years in the business, Essam Osman attests that Odoo has simplified the management of his firm, resolving up to 98% of their operational challenges and significantly enhancing their service delivery. This success story underscores the power of Odoo in turning complex business operations into streamlined, efficient processes that not only preserve but enhance value and service.
Odoo continues to support businesses across various industries by simplifying complex processes and fostering sustainable growth. Essam Osman’s experience is a testament to the tangible benefits that Odoo can deliver, highlighting its role as an indispensable tool for modern businesses seeking efficiency and scalability.